THE PRACTICAL DETAILS
SHIPPING & RETURNS
A few practical details, so you know what to expect.
Processing
Orders typically leave our studio within 1–3 business days.
Shipping
Complimentary standard shipping on orders over $75. Shipping for smaller orders is calculated at checkout.
Returns
Unopened and unused products may be returned within 30 days of delivery. Opened body-care products cannot be returned for hygiene reasons.
Damaged orders
Contact customer care within seven days of delivery and include photographs of the package and product.
Concept store
These are demonstration policies. Serein House is a fictional portfolio store and does not accept or fulfill real orders.